2. How do I get my domain name to work with your hosting?
3. Is it easy to transfer my account from a previous host?
4. Is a free domain name included with the service?
5. What if I don't own a domain name?
6. Can I do a speed test?
7. Do you offer SSH access?
8. Will my PayPal subscription renew itself automatically?
9. How do I set up SSL?
10. What are your terms of service?
^I submitted my order but have not yet received my account details, why?
This may be due to your spam filters, please be sure to add our email (sales@holeinthewallhosting.com) to your safe-list and double-check your spambox. If you have done the above and still not received your welcome email within a few hours please submit a support ticket and always include an alternate email address.
^My website is not working! How do I get my domain name to work with your hosting?
To do this you will have to log into your domain registrar's control panel and change your nameservers to the ones listed in your welcome email. Once you have done this, you may have to wait a little while before your domain resolves to our server. Propagation can take up to 48 hours depending on various circumstances, although it is usually instaneous these days. In other words, one you change your nameservers to the ones we provide you with, your website will more than likely be visible on the internet immediately!
^Is it easy to transfer my account from a previous host?
If your previous host is using cPanel, then yes, the transfer should be easy. If your previous host does not use cPanel we should nevertheless be able to transfer your account in most cases, albeit in somewhat of a more improvised manner. We do not charge you for account transfers either way!
^Is a free domain name included with the service?
Well, at $10 a year, if we were to include a domain I'm not sure if we would be making the slightest bit of profit anymore! The account is functional without a domain however — you are certainly not required to purchase one in order to use the service.
^What if I don't own a domain name?
For those who don't have or want a domain name of their own, you may be interested in using one of out stock domains as a subdomain. Right now you can choose between user.holeinthewallhosting.com, user.fatkitties.net and user.kittysquadron.com!
^Can I do a speed test?
Sure, give this a go: http://holeinthewallhosting.com/speed/speedtest.rar
^Do you offer SSH access?
Yep, shell access is available at the low price of $5/year! You can click here to make your payment through PayPal and we will set it up for you as soon as we receive payment notification.
^Will my PayPal subscription renew itself automatically?
Yes, the subscriptions renew on their own after one year, entirely without user intervention. At the same time it's absolutely fine if you cancel your subscription with us while using the service. We are happy to send out a notification near the time of your renewal, asking whether you'd like to continue hosting with us or not. We do automatic subscriptions by default because it's an easier method for most people, but the desire to control ones own renewal makes just as much sense.
^How do I set up SSL?
There are a few steps to go through in order to set up an SSL certificate. We don't sell the SSL certs themselves but we do set them up for free once you purchase one from a third party vendor. The setup chronology is crucial so please read carefully...
1) First you'll need to purchase a dedicated IP address in order for a private SSL cert to work properly.
2) Once you've purchased the dedicated IP, we will need to generate a "SSL Certificate and Signing Request" for you. You will have to present the resulting data from this CSR to whoever you purchase your certificate from in order for things to match up, so don't buy a cert before sending us the information required by this form! This is the info we'll need:
3) Once you've sent us the above information and we generate the CSR, a certificate request will be emailed to the address provided in the form. Only after you've received this email should you go ahead and purchase your SSL certificate, as in order to redeem it you'll need to paste the data in.
4) After you've purchased your certificate, simply send us the CRT they provide you with so we can install it. And that should be it in a nutshell...